TERMS AND CONDITIONS
services marketed on Tylene Tours and its affiliated websites are
subject to availability. No claim can be made if the selected service
is not available. Any reservation will be deemed effective upon receipt
of the voucher by the customer and not of the payment confirmation sent
by Tylene Tours. Users can only order via the Website once they have
accepted these General Terms and the Specific Partners Conditions that
may apply. The order confirmation, which contains the essential
elements, such as the identification of the Service(s) ordered and the
price, shall be forwarded to the User by e-mail within a short time
following the date of the order.
prices mentioned, on this website are per person and in Euros, unless
otherwise stated. Unless otherwise stated, prices include all taxes.
Prices are subject to change without notice, and shall become final
only upon receipt of confirmation. The pricing is not in itself a
guarantee, the latter being listed as a guide, especially for
currencies. Prices include all the services specified in the
description of each tour or activity. Prices quoted on this website are
valid only for bookings made on the website, directly online.
Promotions listed on the website are valid only on the latter. They
cannot be claimed on another sales channel. They meet certain
characteristics, particularly the dates that are mentioned.
shall be made at the time of booking by credit or debit card only, via
the secure payment system, at no extra cost. To confirm a reservation,
full payment must be made. The price corresponding to the service
reserved is charged on the credit or debit card. As part of an order
for which certain services could not be confirmed due to lack of
availability, the price for the services that are unavailable shall be
re-credited to the cardholder within 72 hours maximum.
customer's order shall be definitively confirmed upon receipt of the
voucher that shall be sent to him to the email address provided by the
customer during the reservation. The customer is required to check his
electronic mailbox, to access his voucher and is solely responsible for
its printing. The customer must print the voucher and present the
original voucher to the service provider, so that the reservation can
be honored. To avoid misuse, identification may be requested. The bank
card alone cannot serve as proof of purchase.
OF THE TOURS
Tours guarantees a departure for a minimum of two persons on the same
activity. A single person can make any booking on the website but may
be contacted by email a few days before departure in case no other
reservation would have been made on the same tour or activity. In that
case Tylene Tours commits itself to suggest any other possible option
to the client or to refund the total price of the tour as soon as
the tours start at the time and place mentionned on the clients
voucher. The customer commits him or herself to be ready at the
departure point at least 10 minutes before starting time of the tour or
activity. In case of client's delay, the driver will
only wait for a maximum of 15 minutes in order not to penalize the
other passengers. After 15 minutes Tylene Tours does not guarantee
departure for clients arriving too late. No claim can be made by
customers if they are not on time and Tylene Tours can not be held
responsible for their delay. If the client is not on time at the
departure point, Tylene Tours will consider this as a "no show" and no
refund can be claimed.
Tours can not be held responsible for delays due to the traffic
conditions, accidents on the public highway, especially when getting on
or off the vehicle or for robbery or loss of personal effects or
customer can require a modification of his booking (with the exception
of the services listed as "cannot be changed or canceled").
Until D-2 from the date of use of the service booked, no fees shall be
required (except for the services listed as "cannot be changed or
cancelled"). Any amendment of date or content cannot be guaranteed and
shall be applied subject to availability.
change request must be sent to firstname.lastname@example.org
(specifying the reservation number, customer name reference and tour
date), which shall process the request as soon as possible. For
services for which it is indicated "cannot be cancelled or modified" or
those on some special dates, no change is possible.
Any request for cancellation must be sent by e-mail at email@example.com
(mentioning the reservation number, customer name reference and tour
date), which shall process this request as soon as possible.
For any cancellation, the following fees will be deducted from the refund:
• Less than 2 days before departure : 20% of the total price
• Less than 1 day before departure : 40% of the price of the service
• The actual day of the service : 100% of the price of the service
interruption during the tour or activity decided by the customer him or
herself can not be a reason of refund. Any customer who will not be at
the departure point at the starting time mentionned on the voucher will
be considered as a "no show" and no claim of refund will be accepted by Tylene Tours whatever the reason of the customers delay.
According to the specific calculation method, a travel with our company emits on average 270 g/km of CO2 per carried passenger
TYLENE TRANSPORT TOURISME
67 Cours Mirabeau
13100 AIX EN PROVENCE
Courriel: firstname.lastname@example.org Téléphone : 04 90 14 70 00
Phone number : 0033 490 147 000
RCS : Aix en Provence B 337 666 101 Capital social : 7622 €
Adresse siège social : 67 Cours Mirabeau 13100 AIX EN PROVENCE
N° TVA : FR 58 337 666 101
Licence Transport 2014/93/0000097 Délivré par la DREAL PACA 16 Rue Zattara CS 70248 13331 - Marseille cedex 3