TERMS AND CONDITIONS

 

RESERVATION

Some services marketed on Tylene Tours and its affiliated websites are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the voucher by the customer and not of the payment confirmation sent by Tylene Tours. Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply. The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price, shall be forwarded to the User by e-mail within a short time following the date of the order.

 

PRICES

The prices mentioned, on this website are per person and in Euros, unless otherwise stated. Unless otherwise stated, prices include all taxes. Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies. Prices include all the services specified in the description of each tour or activity. Prices quoted on this website are valid only for bookings made on the website, directly online. Promotions listed on the website are valid only on the latter. They cannot be claimed on another sales channel. They meet certain characteristics, particularly the dates that are mentioned.

 

PAYMENT CONDITIONS

Payment shall be made at the time of booking by credit or debit card only, via the secure payment system, at no extra cost. To confirm a reservation, full payment must be made. The price corresponding to the service reserved is charged on the credit or debit card. As part of an order for which certain services could not be confirmed due to lack of availability, the price for the services that are unavailable shall be re-credited to the cardholder within 72 hours maximum.

 

VOUCHER

The customer's order shall be definitively confirmed upon receipt of the voucher that shall be sent to him to the email address provided by the customer during the reservation. The customer is required to check his electronic mailbox, to access his voucher and is solely responsible for its printing. The customer must print the voucher and present the original voucher to the service provider, so that the reservation can be honored. To avoid misuse, identification may be requested. The bank card alone cannot serve as proof of purchase.

 

DEPARTURE OF THE TOURS

Tylene Tours guarantees a departure for a minimum of two persons on the same activity. A single person can make any booking on the website but may be contacted by email a few days before departure in case no other reservation would have been made on the same tour or activity. In that case Tylene Tours commits itself to suggest any other possible option to the client or to refund the total price of the tour as soon as possible.

All the tours start at the time and place mentionned on the clients voucher. The customer commits him or herself to be ready at the departure point at least 10 minutes before starting time of the tour or activity. In case of client's delay, the driver will only wait for a maximum of 15 minutes in order not to penalize the other passengers. After 15 minutes Tylene Tours does not guarantee departure for clients arriving too late. No claim can be made by customers if they are not on time and Tylene Tours can not be held responsible for their delay. If the client is not on time at the departure point, Tylene Tours will consider this as a "no show" and no refund can be claimed.

 

RESPONSABILITY

Tylene Tours can not be held responsible for delays due to the traffic conditions, accidents on the public highway, especially when getting on or off the vehicle or for robbery or loss of personal effects or luggage.

 

BOOKING AMENDMENTS 

The customer can require a modification of his booking (with the exception of the services listed as "cannot be changed or canceled").
Until D-2 from the date of use of the service booked, no fees shall be required (except for the services listed as "cannot be changed or cancelled"). Any amendment of date or content cannot be guaranteed and shall be applied subject to availability.

Any change request must be sent to contact@tylene-tours.com (specifying the reservation number, customer name reference and tour date), which shall process the request as soon as possible. For services for which it is indicated "cannot be cancelled or modified" or those on some special dates, no change is possible.

 

CANCELLATION OF RESERVATION

Any request for cancellation must be sent by e-mail at contact@tylene-tours.com (mentioning the reservation number, customer name reference and tour date), which shall process this request as soon as possible.
For any cancellation, the following fees will be deducted from the refund:

• Less than 2 days before departure : 20% of the total price

• Less than 1 day before departure : 40% of the price of the service

• The actual day of the service : 100% of the price of the service

 

Any interruption during the tour or activity decided by the customer him or herself can not be a reason of refund. Any customer who will not be at the departure point at the starting time mentionned on the voucher will be considered as a "no show" and no claim of refund will be accepted by Tylene Tours whatever the reason of the customers delay.

According to the specific calculation method, a travel with our company emits on average 270 g/km of CO2 per carried passenger

TYLENE TRANSPORT TOURISME
67 Cours Mirabeau
13100 AIX EN PROVENCE

Courriel: contact@tylene-tours.com Téléphone : 04 90 14 70 00
Phone number : 0033 490 147 000

RCS : Aix en Provence B 337 666 101 Capital social : 7622 €
Adresse siège social : 67 Cours Mirabeau 13100 AIX EN PROVENCE
N° TVA : FR 58 337 666 101
Licence Transport 2014/93/0000097 Délivré par la DREAL PACA 16 Rue Zattara CS 70248 13331 - Marseille cedex 3

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